Website Agreement

Between NGAGED LLC, doing business as NGAGED Marketing, of Fort Worth, Texas ("I", "me", "we") and you, the business named at checkout.

1. What I do for you

• A custom website designed around your trade and your service area — not a template with your logo dropped on it
• Written and structured so people searching for your service near you can find it
• Hosting, security certificate, backups and updates, for as long as this agreement runs
• Content changes included, made weekly. Hours, prices, photos, staff, adding or dropping a service. Send them any time and I work through them in a weekly batch — reasonable use, roughly up to half an hour a week
• Every inquiry emailed to you and written into a Google Sheet I share with your email address, so you have one running list
• Phone calls come straight to you. I display the number you give me, tap-to-call on every page. I don't route, forward or record your calls

2. What I don't build

No e-commerce, shopping carts, online checkout, card payments on your site, online ordering or customer logins — in any form. A NGAGED website turns visitors into phone calls and form inquiries. If you already use a booking tool, I'll link to it; I don't build or support booking systems. If you need to sell online you need a different kind of build from a different provider, and I'll say so rather than take the work.

New pages beyond the agreed build, a redesign, custom software, photography, video and logo design are quoted before any work starts.

3. The two ways to pay

$30 a week, charged automatically, nothing upfront. Or $1,400 once for the whole year, which saves you $160 against the weekly total of $1,560.

Both plans include a one-to-one onboarding call with me — a Google Meet at a time that suits you, where we go through your design and I collect what I need to build. The booking link is in your welcome email.

Paying for the year also gets you: your call ahead of the queue, your domain connected with me live on that call, help buying a domain if you don't have one, and my personal cell number for texts during business hours.

Paying weekly gets the same website and the same call, with the build running by email in between: an intake form, your site built within a day or two of getting it back, written instructions for connecting your domain — or give me access and I'll switch the records for you — a preview link, and an edits form.

Whichever you choose, the term and the service are identical. The only difference is when the money moves and how much of my time comes with it.

4. Twelve months

This runs for twelve months from the day you sign up, and payment starts that day — you're buying a year of work, and the build is the heaviest part of it.

If you stop early, the rest of the year is still owed. You can have the site taken down whenever you want; that doesn't end the payments. On the weekly plan I may keep charging to the end of the term or ask for the balance in one payment. On the yearly plan, the payment you already made covers the term and isn't refunded.

After twelve months it continues week to week at the same price, and either of us can end it with 14 days' written notice.

5. Payments, and your authorisation

You keep a card or bank account on file with Stripe, my payment processor, and you authorise the charges described above for the term. Stripe stores the details; I never see your card number.

• A payment more than 7 days late carries a $15 late fee, plus 1.5% a month on anything unpaid after 30 days, or the legal maximum if that's less
• If a payment is more than 10 days late I may suspend the service and take your website offline, after 3 days' written notice by email. Suspension means the site stops being served, changes stop being made, and any work in progress pauses.
• Service stays suspended until the account is fully up to date — every missed payment, plus any late fee. Once it's settled, your site goes back up within one business day, exactly as it was. Nothing is deleted while you're suspended.
• Time offline for non-payment isn't refunded or credited, the twelve-month term keeps running, and the balance is still owed. Suspending the service is not cancelling the agreement
• If an account stays unpaid for 30 days, I may end the agreement, take the site down permanently and pursue the remaining balance
• Email me before disputing a charge with your bank and give me five business days to put it right. Disputing a valid charge is a breach of this agreement
• If I have to chase payment, you cover reasonable collection costs and legal fees

6. My hours, and how we talk

Email and build work: Monday to Friday, 10:00am to 5:00pm Central.

Calls are booked in the evening: Monday to Friday, 5:30pm to 9pm Central. That's deliberate — most of the people I build for are on a job at two in the afternoon and can't take a call, but can at six.

Some Saturdays too, but they vary week to week, so I don't promise them. The booking page is the honest answer: whatever times are showing there are real and yours to take. If nothing is showing for a Saturday, that week is closed. Closed Sundays and public holidays.

• Email is the main channel. Write any time; I reply within one business day.
• A scheduled Google Meet for anything easier said than typed, booked in the evening slots above.
• There is no phone line, and I don't take unscheduled calls. Calls absolutely happen — your onboarding call, and any Meet you book after it — they are simply always booked in advance. An unexpected call interrupts a build; a booked one gets my full attention, and that is part of how this costs $30 a week. If you pay for the year you get my cell number for texts, Monday to Friday between 10am and 8:30pm Central.
• If your live site goes down, email me and I treat it as urgent during business hours.

7. Changes to your site, and how often

• Send changes through the edits form at ngagedmarketing.com/edits/ — it asks the questions that stop me guessing, so a change gets made right the first time.
• I work through changes in one batch each week. Collect your thoughts and send them together; one form a week is the rhythm this is priced for. You'll get an email when they're live.
• Reasonable use is about half an hour of changes a week — more than most businesses ever use. If someone is consistently well beyond that, I'll say so and we'll agree either a quote or a different plan rather than me quietly slowing down.
• Hours, prices, photos, staff, and services added or dropped are all included. A new page, a redesign or a new feature is quoted before any work starts.
• Something actually broken — a form failing, a page not loading — jumps the queue. Email me and I'll look the same business day.

8. What I need from you

• Accurate information about your business, services, prices and service area
• Only content, photos and logos you have the right to use
• Claims that are true — licenses, guarantees, prices, reviews, awards
• Your domain kept registered and pointed where I ask. The domain stays in your name, and I never need your registrar login unless you choose to give it
• A reply within a reasonable time when I need something to keep the build moving

I can't build without your content, and if I've heard nothing for 60 days after you sign up I may close the project. Payments already made aren't refunded and the rest of the term stays payable.

9. Refunds

I refund in one situation: if I stop being able to provide the service. Then you get back anything you've paid covering time you haven't received, worked out to the day — including the unused part of a yearly payment. There are no refunds in any other circumstance: changing your mind, going out of business, wanting a different look, not using the site, or not getting the results you hoped for. Weeks already served are never refunded. Full detail on the Refund Policy page.

10. I can decline or end the work

I may refuse or end this agreement on written notice, at my discretion — including where content is unlawful, dishonest, hateful or unsafe, where I'm asked to publish claims I believe are untrue, where someone is abusive, or where continuing would breach a platform's rules or the law. If I end it under this section, sections 9 and 12 apply: you're not charged for anything after the site comes down, and you keep a copy of the finished site.

11. Ownership

You own your domain, your content — your words, photos, logo and customer data — and the right to use the finished design for your business while this agreement runs. I own the code, templates and systems the site is built and hosted on. Nothing here transfers that software to you or allows it to be copied, resold or moved to another provider.

The fee is what pays to host the site, so when this agreement ends the site comes off my hosting. What you take with you is section 12.

12. When this ends, and what you keep

Three things are yours the whole way through and are never in question: your domain, which stays registered in your name and which I never take ownership of; your content — your words, your photos, your logo; and your leads, in the Google Sheet that has been shared with your own email address since day one. None of that depends on how this ends.

The website itself depends on how it ends. Four cases, and they are not the same:

• You finish the twelve months. You get a free copy of your finished website to keep — every page as your visitors saw it, as a set of files you can put on any web host. Ask for it any time up to 30 days after your last day and I'll email it within 10 business days. There is no fee for this.
• You want to leave early and take the site with you. Pay the remaining weeks of the Term in one payment, as section 4 already allows, and I treat the Term as finished — same free copy, same terms.
• You stop paying, or I take the site down for non-payment or for a breach of this agreement. No copy. Your content and photos are still yours and I'll send those back if you ask, but the finished site is not released while money is owed.
• I end it, or I stop being able to provide the service. You get the free copy whatever point of the Term we are at, plus the refund in section 9. If I am the one who stops, you are not left with nothing.

Please read this part before you rely on it — it is the part people assume wrongly.

• The copy is the finished website as it looked: the pages, the design, the text, the images. It is not my build system, my templates or my source components, and section 11 still applies to those.
• It is not a WordPress, Wix, Squarespace or GoDaddy site. Editing it later needs somebody who can work with HTML.
• Your contact form will stop working. The form on your site is connected to my system — that is what emails you the inquiry and writes it to your sheet. It does not travel with the files. Whoever hosts the site next has to connect a new form. I would rather tell you this now than have you find out with a customer's inquiry. Your phone number keeps working; it is only a link.
• You will need your own hosting. The site is a set of plain files, so most hosts run it for nothing or a few dollars a month.
• After 30 days from your last day I may delete the files and the hosting, and after that I cannot send you a copy. Ask inside the 30 days.

If you would rather I put it on your new host and get it running, I'll quote that separately. It is not included in the copy.

13. Your content, and who carries the risk

Everything you give me stays your responsibility. You confirm you have the right to use it and that its claims are true. If a claim is brought against me because of content you supplied — copyright, a false or misleading claim, a license or advertising rule — you cover me for it, including reasonable legal costs. I'll never knowingly publish a claim I believe is untrue.

14. Other costs, and tax

Your domain registration and renewal, any paid stock photography or fonts you ask for, and your own email hosting are your costs. Prices here exclude any applicable sales tax, which is added where it applies.

15. Accessibility

I build to reasonable modern practice — readable text, labelled forms, keyboard navigation. I don't certify sites as ADA or WCAG compliant and I don't provide accessibility audits. If your business needs certified compliance, tell me before we start and I'll point you to someone who does that work.

16. Showing your site as my work

Unless you tell me otherwise in writing, I may show your website — its name, address and screenshots — as an example of my work. Say no at any time and it comes down.

17. No guaranteed results

I build the site properly and make it findable. I don't guarantee any Google ranking, number of visitors, inquiries or sales, or any revenue. Anyone who guarantees those things is guessing.

18. Liability

To the extent the law allows, my total liability under this agreement is limited to the fees you paid in the three months before the claim. I'm not liable for indirect or consequential losses, including lost profits, or for outages caused by third parties such as hosting providers, domain registrars or internet failures. Any claim must be brought within 12 months of the event.

19. General

This is the entire agreement and replaces anything said beforehand. Changes must be in writing and agreed by both of us. If you sell or transfer your business, this agreement moves with it only if I agree in writing; otherwise the remaining balance falls due. Neither of us is liable for delays outside our control. After the twelve months I may change the price with 30 days' written notice, and you can end the agreement in that window if you don't want the new price. If any part is unenforceable the rest stands. Governed by the laws of the State of Texas, with disputes handled in the courts of Tarrant County, Texas.

20. How you accept this

You accept this agreement by ticking the box on the start page and completing payment. That tick, the time you made it and your payment record together form the agreement between us — the same as a signature. Keep the confirmation email; it's your copy.

Contact

NGAGED LLC · Fort Worth, Texas · Gage@ngagedmarketing.com · Email Mon–Fri 10am–5pm Central · Calls Mon–Fri 5:30–9pm Central, plus some Saturdays — the booking page shows what is open